If you’re searching for ways to address issues caused by English literacy barriers, you are reading the right blog!
The Kaleidoprax Process
The Kaleidoprax Model optimises the process of design thinking. It is important that organisations not just grab at tools and resources to fix a perceived problem or implement self-diagnosed solutions. Rather consider our suggested process using tried and tested resources at the right time and for appropriate milestone moments.
Start with a Language Audit
The Language Audit compiles the Communication Efficiency Map of the organisation. This is a scientific foundation to inform appropriate and efficient solutions.
A Language Audit comprises of two steps:
1. Data Collection
We use our ELSA (English Literacy Skills Assessment) as a standardised data collection tool to determine the literacy- and numeracy skills spread in the organisation.
2. Data Processing
To determine the actual level of English communication skills needed amongst the staff compliment for optimal operations, we analyse job profiles at the various levels. We also evaluate standard operating procedures and company communications for ease of reading and understanding. This exposes the communication themes and frequencies of understanding and meaning in the English work environment.
Data findings lead to informed decisions
From the information gathered in step 1 & 2, we are able to compile a Communication Efficiency Map for the organisation. It will compare the ideal levels with the real skills available and will highlight the gaps and opportunities.
This allows for informed decisions to consider appropriate and efficient solutions.
The best development plan should start with an awareness and language culture change approach. It may include work-contextualised resources as well as optimising formal learning programmes with appropriate language-approach support and tools.
It is however important to understand the needs before devising the plan.
Addressing the issues caused by language barriers in an organisation needs an inter-disciplinary approach. Grabbing at traditional thinking training solutions as the only gap-stopping interventions could result not only in low returns on investment, but also a loss of motivation and self-esteem amongst employees.
Why not plan smart for maximised momentum from development
Zerelde is a South African consultant who finds unique solutions for the challenges experienced by South Africans who are second-language users in the workplace.